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Extending credit to customers is an intelligent business process that can be immeasurably valuable in gaining customer loyalty. However, if not done both carefully and thoughtfully, it can become one of the most damaging practices in business. Previously, we worked through the process of … Continue reading
If you are giving net terms (i.e. selling on credit) to your customers, you know they are treating you like a bank. They buy goods or services from you, and they end up paying you months later. You are paying … Continue reading
Next time you call a customer to follow-up on an invoice, it is important you know how to sift through the excuses they usually give over the phone or in an email. Unless you know the precise reason why they … Continue reading